Terms & Conditions

1Nature of Service & Instant Electronic Delivery

ZemQr is a multi-tenant, cloud-based B2B Software-as-a-Service (SaaS) platform designed for dining establishments, cafes, bars, and food courts in India. Our service includes dynamic QR menu creation, table order capture, kitchen ticket dispatch, visual kitchen display systems, and sales intelligence dashboards.

Electronic Delivery: All services are delivered electronically via cloud infrastructure. No physical goods or CD/hardware media are shipped. Account creation and digital onboarding take effect immediately upon registration, and paid subscription benefits are activated instantly upon successful payment clearance.

2Subscription Plans, Pricing & Free Trial

Subscription plans are billed monthly in advance in Indian Rupees (INR) through our authorized payment aggregator, Razorpay. Current plan tiers and pricing are:

• 14-Day Free Trial: Eligible new restaurant partners receive a 14-day free trial on signup to evaluate the platform.
• Taxes: All subscription prices are subject to applicable Goods and Services Tax (GST) as mandated by Indian tax authorities.
• Recurring Billing & e-Mandate: Subscriptions renew automatically every 30 days via Razorpay e-mandate unless cancelled prior to the renewal date.

3Payment Processing via Razorpay

All online transactions, subscription fees, and renewals are securely processed through Razorpay Software Private Limited, an RBI-regulated payment aggregator. By providing payment details, you confirm that you are authorized to use the specified card, UPI ID, or Net Banking facility. ZemQr does not hold, access, or store card CVVs, raw card numbers, or UPI PINs.

4Cancellation & Refund Terms

Our cancellation and refund framework is governed by our dedicated Refund & Cancellation Policy:

• Cancel Anytime: Subscribers may cancel recurring plans at any time via Dashboard > Billing without termination penalties.
• No Mid-Cycle Partial Refunds: Because cloud resources remain provisioned, payments for an active 30-day billing period are non-refundable. Paid features continue until the period concludes.
• 7-Day Initial Guarantee: First-time subscribers may request a full refund within 7 calendar days of initial upgrade if unsatisfied.
• Refund Window: Approved refunds are credited back to the original source instrument within 5 to 7 business days via Razorpay.

5Restaurant Partner Obligations & Statutory Food Compliance

The Restaurant Partner warrants and agrees that:

• It operates a legitimate food service business in compliance with local municipal and state regulations, possessing a valid Food Safety and Standards Authority of India (FSSAI) registration/license and GSTIN (where applicable).
• All menu pricing, item availability, taxes, and dietary disclosures (including Vegetarian Green Dot and Non-Vegetarian Brown/Red Dot indicators compliant with FSSAI regulations) uploaded to the platform are accurate and truthful.
• The restaurant bears sole and exclusive responsibility for food preparation, quality, ingredient safety, hygiene standards, allergen warnings, and physical order fulfillment to dining customers.

6Intermediary Status & Consumer Dispute Disclaimer

In accordance with Section 79 of the Information Technology Act, 2000, ZemQr functions solely as an intermediary technology platform facilitating digital communications between dining patrons and independent restaurant establishments.

ZemQr is not a Food Business Operator (FBO), does not prepare or sell food items, and does not employ restaurant waitstaff. Any consumer disputes regarding food taste, foreign contaminants, cooking delays, or billing discrepancies at the table must be resolved directly between the diner and the restaurant management.

7Acceptable Use & Multi-Tenant Security

You agree not to misuse ZemQr services. Prohibited actions include:

• Attempting to bypass Supabase Row-Level Security (RLS) to access another restaurant tenant's data.
• Tampering with cryptographically signed table QR code query parameters or forging dine-in orders.
• Scraping menus, pricing lists, or system telemetry using automated crawlers, bots, or scripts.
• Submitting malicious payloads or launching denial-of-service (DoS) attacks against our cloud endpoints.

Violation of acceptable use policies will lead to immediate account suspension and may be reported to law enforcement authorities under the IT Act.

8Intellectual Property

All trademarks, domain names, UI designs, algorithms, and source code of ZemQr are the proprietary intellectual property of ZemQr. Restaurant Partners retain full ownership of their restaurant logos, trade names, and custom dish imagery uploaded to the platform.

9Limitation of Liability

The platform is provided on an "as-is" and "as-available" basis. To the fullest extent permissible under Indian law,ZemQr shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, restaurant revenue, or data loss arising from local Wi-Fi outages, kitchen device failures, or third-party telecom disruptions.

Our aggregate liability under any circumstances shall be limited to the total subscription amount actually paid by you to ZemQr in the three (3) months preceding the occurrence of the event giving rise to liability.

10Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts situated in Bengaluru, Karnataka, India.

12Customer Support & Legal Notices

For questions regarding these Terms or formal legal inquiries, you may reach our compliance desk at: