Refund & Cancellation Policy

1Subscription Cancellation Policy ("Cancel Anytime")

Restaurant owners can cancel their monthly or annual subscription at any time without calling customer care or paying cancellation charges. You can cancel your subscription directly from your administrative dashboard:

• Log in to your ZemQr account.
• Navigate to Dashboard > Billing.
• Click Cancel Subscription and confirm your choice.

Upon cancellation, automatic recurring billing via Razorpay will be stopped immediately. You will receive an email confirmation acknowledging that your renewal mandate has been successfully revoked.

2No Mid-Cycle Partial Refunds (Standard SaaS Term)

In alignment with standard Indian and global B2B SaaS software industry terms:

• Subscription fees are billed in advance in Indian Rupees (INR) for a 30-day billing cycle.
• Because cloud server infrastructure, database storage, and multi-tenant resources remain provisioned for the full billing term, we do not issue partial, pro-rated, or mid-cycle refunds for unused days after a cancellation.
• Your restaurant will retain full access to all features of your active paid plan (Standard or Premium) until the final day of your current paid billing period.
• At the conclusion of the billing cycle, your account will safely revert to the Basic (Digital Menu View Only) tier, preserving your menus, QR codes, and restaurant settings without loss of historical data.

37-Day Initial Satisfaction Money-Back Guarantee

We stand behind our product quality. If you are a first-time subscriber upgrading from a trial or Basic plan and find that ZemQr does not meet your restaurant's operational requirements, you may request a 100% full refund within 7 calendar days of your initial upgrade payment.

To claim this guarantee, write to support@zemqr.com from your registered business email address with your Restaurant Name and Razorpay Payment ID. Upon verification, a full refund will be authorized promptly.

4Refund Processing Mode & Banking Timeline (Razorpay)

All approved refunds are initiated through our payment gateway partner, Razorpay, in strict compliance with Reserve Bank of India (RBI) guidelines and merchant operating standards:

• Original Source Method: Refunds are credited strictly back to the source payment method used during checkout (UPI ID, Debit/Credit Card, or Net Banking account). We cannot transfer refunds to third-party accounts or cash.
• Processing Window: Once initiated, funds typically reflect in your account within 5 to 7 business working days, dependent on the clearing cycle of the issuing bank and payment network (NPCI / Visa / Mastercard / RuPay).
• Refund ARN: A Razorpay Acquirer Reference Number (ARN) will be provided via email for tracking with your bank if required.

5Billing Discrepancies & Duplicate Transactions

In the rare event of a technical network timeout resulting in a duplicate charge or an incorrect debit, please contact our support desk at support@zemqr.com within 14 calendar days. Once verified against our payment gateway logs, duplicate debits are reversed in full within 5–7 business days.

6Dine-In Customer Orders & Restaurant Responsibility

ZemQr is a software platform provider. When dining patrons scan a table QR code and submit an order:

• Customer Grace Window: Patrons may cancel a pending order through their mobile screen within 2 minutes (120 seconds) of submission, provided the kitchen staff has not marked the order as "Preparing".
• Food Preparation & Fulfillment: Once the restaurant kitchen accepts or starts cooking an order, the order cannot be cancelled through the software.
• Food Quality & Direct Disputes: The individual restaurant is an independent commercial establishment solely responsible for food taste, preparation standards, allergen notifications, hygiene, and billing. Any requests for refunds, replacements, or bill adjustments must be settled directly with the restaurant management on the premises.ZemQr does not process food refund claims.

7Contact & Support Desk

If you have questions about your billing statement, cancellation status, or an ongoing refund request, our billing team is available: